How do shipping costs work?
Shipping costs and any eligible shipping promotions are shown before checkout is completed. Please review the shipping line inside Shopify checkout before placing your order.
Where do you ship?
Available destinations are shown at checkout. Our current product selection is optimized mainly for United States delivery.
How long does processing take?
Most orders are prepared for shipment within 1-3 business days. Processing can take longer during high-demand periods, address verification, supplier delays, or other operational issues.
How long does delivery take?
Estimated delivery varies by product, supplier, carrier, and destination. Delivery dates are estimates and are not guaranteed.
Will I receive tracking?
When tracking is available, it will be sent by email. Tracking events can take 24-72 hours to update after shipment.
Is HydroJet Go an industrial pressure washer?
No. HydroJet Go is designed for quick light to medium everyday cleaning jobs such as cars, wheels, patios, bikes, muddy shoes, and outdoor gear.
Can I change or cancel my order?
Email us as soon as possible. We cannot guarantee changes or cancellation once fulfillment has begun.
What if my item arrives damaged or incorrect?
Email myidealco@gmail.com with your order number and clear photos or video when available. We will review the issue and provide the appropriate resolution.
What is your return window?
You may request a return within 30 days after delivery for eligible items. See our Returns & Refunds page for full details.